Privacy Policy
GDPR Policy
Last updated: 24th March 2026
We at Solen Energy UK Limited take your privacy and data protection rights extremely seriously. In our Privacy Policy, we set out your key rights under the General Data Protection Regulation, set out the ways in which we collect and process your Personal Data, and detail the legal basis upon which we do that.
This Privacy Policy should be read in conjunction with our Website Terms and Conditions, our Cookie Policy and our Terms and Conditions of Sale, which can be viewed on our Website.
In the event that you have any queries regarding our Privacy Policy, or wish to exercise your legal rights in respect of your Personal Data which we hold, please contact us on sales@solenenergy.com.
1. Definitions
We, Us, Our: Solen Energy UK Limited (company number 07539158) Solen Energy Wholesale, 19 Montague Road, Widnes WA8 8FZ.
You, Your: An individual who visits our website and/or in some other way uses our services, whether in a personal capacity or as a representative of a business or organisation.
Personal Data: Any information which on its own, or in combination with other information available to us, can be used to identify you. This includes but is not limited to, full name, date of birth, home address, business address, email address, telephone numbers, financial information including credit/debit card details, IP address, information from credit reference or fraud prevention agencies, court records of debt judgments and bankruptcies, and publicly available information from Companies House.
2. Your Key Rights Under Data Protection Law
You have the right to:
- Be informed about our processing of your personal data
- Have your personal data corrected if it’s inaccurate or completed if it is incomplete
- Object to the processing of your personal data
- Restrict the processing of your personal data
- Have your personal data erased
- Request access to your personal data
- Move, copy or transfer your personal data
- Complain to the Information Commissioner’s Office if you consider your data protection rights have been infringed
3. Using Your Personal Data
3.1. We will collect and process your Personal Data as follows:
3.1.1. As is necessary to perform our contract with you, including (but not limited to):
- To take steps at your request prior to entering into a contract
- To decide whether to enter into a contract with you
- To search at credit reference agencies or apply for credit insurance
- To manage and perform our contract with you
- To bill and collect money owed to us
- To update our records
3.1.2. As is necessary for our own legitimate business interests, including:
- Internal accounting, training, management and auditing operations
- Debt recovery and legal purposes
3.1.3. As is necessary to comply with a legal obligation, including:
- When you exercise your rights under data protection law
- Compliance with legal and regulatory requirements
- Establishment and defence of legal rights
- Lawful requests from public authorities
3.1.4. Based on your consent, for example sending marketing communications. You may withdraw consent at any time.
4. Sharing Your Personal Data
Subject to applicable data protection law, we may share your personal data with:
- Companies within the Solen Energy Group
- Sub-contractors and suppliers
- Service providers (IT, payment, logistics etc.)
- Professional advisers
- Fraud prevention and credit reference agencies
- Courts and government bodies
- Any acquirer in the event of a business sale or merger
5. Cookies and Tracking
We use various technologies to collect and store information when you use our website, which may include cookies and similar tracking technologies, to administer the website and track users’ movements around the website. For full details of our Cookie Policy, please click here.
Marketing and advertising cookies will only be placed on your device where you have provided consent through our cookie preferences tool.
5.1 Advertising and Google Ads
We use Google Ads and related Google marketing services to advertise our products and services across the internet. These services may use cookies and similar tracking technologies to:
- Measure the effectiveness of our advertising
- Show advertisements to users who have previously visited our website (remarketing)
- Deliver advertisements that are relevant to your interests
- Limit the number of times you see a particular advertisement
Google may collect information such as your IP address, device information, browser type, pages visited, and interactions with our website.
Where you voluntarily submit information through forms on our website, we may use Google’s enhanced conversion tracking. This allows us to measure advertising performance by securely sharing limited information (such as your email address) with Google in a hashed (encrypted) format. Google does not receive this information in plain text.
These activities are carried out in accordance with applicable data protection laws and are subject to your consent where required.
Learn how Google uses data:
https://policies.google.com/technologies/partner-sites
Control personalised advertising:
https://adssettings.google.com
6. Accuracy and Retention of Personal Data
We retain personal data only as long as necessary to provide our services and comply with legal obligations.
7. Website and Website Links
The internet is not completely secure. We cannot guarantee the security of information transmitted to us via the website.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
